FAQ

What is the return policy?

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging if applicable.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. If an item is personlised or custom the item is also not refundable.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items
• CUSTOM products

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

How do refunds work?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hitomishiristudios@gmail.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

How do exchanges work?

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hitomishiristudios@gmail.com.

How does shipping work with returns?

To return your product, you should mail your product to the address of the sender or send us an e-mail at: hitomishiristudios@gmail.com to receive the return address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

What is the shipping policy?

I need more help, what do I do?

Contact us at hitomishiristudios@gmail.com for questions related to refunds, return or shipping.